"Every system [organization] is perfectly designed to achieve the results it gets...a system must be managed”. W. Edwards Deming. Design w...

Rule Statement: Engage in disciplined problem solving as close to person, place and time of their occurrence to ensure they do not spread...

Rule Statement?: Capture the knowledge gained from solving problems and share across the organization to ensure the organization only has...

Rule Statement: Managers coach their team to develop the capabilities to design and operate work to see problems, solve those problems as...