Four Capabilities

1. Design and Operate Work to See Problems (See Problems)

"Every system [organization] is perfectly designed to achieve the results it gets...a system must be managed”. W. Edwards Deming. Design...

2. Solve Problems Close in Person, Place & Time (Solve Problems)

Rule Statement: Engage in disciplined problem solving as close to person, place and time of their occurrence to ensure they do not spread...

3. Capture and Share Knowledge from Solving Problems (Share Knowledge)

Rule Statement?: Capture the knowledge gained from solving problems and share across the organization to ensure the organization only has...

4. Managers Coach their Team (Capabilities 1 - 3)

Rule Statement: Managers coach their team to develop the capabilities to design and operate work to see problems, solve those problems as...