We have seen the disadvantage that large department stores suffer when they lose sight of the needs of their customers and leave them disoriented. At TeeGschwendnerwe want to be close to people and provide them with perfect supportso our quality standards are very high. This not only applies to visits to specialist storesbut affects the entire customer journey – from the search to the actual purchase to brand loyalty.. Birgit RohnTeeGschwendner Control hybrid customer experience better and centrally When it comes to customer experienceTeeGschwendner has particularly high standards. At the same timethe company must also be able to implement the strategy efficiently. This is also the reason why the company switched from its previous solution provider to Uberall With UberallTeeGschwendner has a platform that bundles the aspects of the local customer experience centrally and maps them holistically everything from a single source.
This allows the companyamong other things keep the online whatsapp mobile number list presence of all tea shops worldwide correct on a total of online entries and edit information such as opening times in an uncomplicated manner Eliminate incorrect or duplicate online entries Use image and video material in a more targeted manner to increase the attractiveness of the profiles integrate a location finder with local landing pages for each individual business into your own website using a widget Centralize and more easily answer customer inquiries on different channels Respond to online reviews faster with a consistent brand voice independently publish social media content – also for individual local shops "We were able to develop optimally and increase clicks.
With the Uberall platformTeeGschwendner ensures that customers have an overall positive experience with the brand. At the same timethe company is rewarded with significantly better visibility in local online searches and registers more clicks Stand out Visibility in local search more than doubled Through UberallTeeGschwendner was able to combine various local CX measures and thus more than double the local visibility views on Google search Q ' to Q ' vs. same period last year With the start of the cooperation in April the company recorded over. million views on Google alone within twelve months. This corresponds to an increase of percent compared to the same period last year. The improvement in visibility means that a TeeGschwendner shop will appear more frequently in the top results in a local search on Google "nearby tea shop" thanks to consistent and complete listingsSEO optimized local pages and well maintained online ratings.