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1. Design and Operate Work to See Problems (The Research)

Updated: Apr 9, 2020

Management Matters

Integrated Work:

  • Product

  • Structure

  • Process

  • People


  1. Spear, S. J. (1999). The Toyota Production System: An Example of Managing Complex Social/Technical Systems (3012272) (Doctoral dissertation). Retrieved from ProQuest Information and Learning .

  2. Spear, S. (2010). The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition. New York, NY: McGraw Hill Professional.

  3. Spear, S. J., & Bowen, H. K. (1999). Decoding the DNA of the Toyota Production

  4. System.Spear, S. J. (2004). Designing Products and Processes: Aligning Hierarchical Problem Levels with Problem-solving Team Forms.

  5. Adler, P. A. (1996). Teams at NUMMI. Retrieved from

  6. Austenfeld, R. B. (2006). NUMMI-The Great Experiment.

  7. Shook, J. (2010). How to Change a Culture. MITSLOAN Management Review, 51(2), 8.

  8. Adler, P. S. (1992). The Learning Bureaucracy': New United Motor Manufacture, Inc.

  9. Tucker, A. L., & Edmondson, A. C. (2003). Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change. California Management Review, 45(2), 55-72. doi:10.2307/41166165

  10. Cannon, M. D., & Edmondson, A. C. (2005). Failing to Learn and Learning to Fail (Intelligently): How great organizations put failures to work to Improve and Innovate. Long Range Planning, 38(3), 299-319. doi:10.1016/j.lrp.2005.04.005

  11. Bloom, N., Van Reenen, J., & Brynjolfsson, E. (n.d.). Good Management Predicts a Firm's Success Better Than IT, R&D, or Even Employee Skills. Retrieved from

  12. Jaques, E. (1998). Requisite organization: a total system for effective managerial organization and managerial leadership for the 21st century. Cason Hall & Co Pub.

  13. Reinertsen, D. (1997). Managing the Design Factory: A Product Developer's Toolkit. New York, NY: Simon & Schuster.

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