1. Design and Operate Work to See Problems (See Problems)

Updated: Apr 19


1000 Problems per Shift (Toyota)
"Every system [organization] is perfectly designed to achieve the results it gets...a system must be managed”.
W. Edwards Deming.



Design work: devising a system to meet desired needs (product, structure, process, people).

Operate work: to perform or execute the design.

Work: exercising judgment in making decisions to solve problems in order to accomplish tasks


Integrated Work:

  • Product

  • Structure

  • Process

  • People


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