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People (The Research)

Updated: Apr 9, 2020


Elliot Jaques, All Work is Problem Solving


Rule Statement:

Develop and deliver capable people “just in time” (right role, right qty, right time).



Ideal Condition:

  • Commitment to the role

  • Problem solving capacity

  • Knowledge and Abilities

  • Positive Temperament (no minus T)



Tactics, Techniques and Procedures (TTP's):

  • Takt Time (People): TTP’s to set the pace of developing capable people to match the pace of demand (roles to be filled).

  • Assess the People: TTP’s to assess the applied capability of people in their current role and potential capability for their future role.

  • Develop the People: TTP’s to develop the capability of people for their current role (coaching) and for future roles (mentoring).

  • Source the People: TTP’s to source people capable of being developed to fill current and future roles (outlined in “role responsibility”).

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  2. Clement, S. D. & Clement, C. R. (2013). Its All About Work: Organizing Your Company to Get Work Done. Rj Communications.Forrest, N. (2013) How Dare You Manage? Seven Principles to Close the CEO Gap, BPS Books.

  3. Jaques, E. (1998). Requisite organization: a total system for effective managerial organization and managerial leadership for the 21st century. Cason Hall & Co Pub.

  4. Kaplan, R. S. & Norton, D. P. (1996).The Balanced Scorecard: Translating Strategy into Action.Watertown, MA.Harvard Business Review Press.

  5. Lee, N. R. (2017) The Practice of Managerial Leadership, Second Edition.Bloomington, Indiana. Xlibris Corporation.

  6. Liker, J. K. & Meier, D. (2005). Toyota Way Fieldbook. New York, NY: McGraw Hill Professional.

  7. Liker, J. K. & Meier, D. (2007). Toyota Talent: Developing Your People the Toyota Way. New York, NY: McGraw Hill Professional.

  8. Reinertsen, D. G. (2009). The Principles of Product Development Flow: Second Generation Lean Product Development. Celeritas Pub.

  9. Reinertsen, D. G. (2009). The Principles of Product Development Flow: Second Generation Lean Product Development. Celeritas Pub.

  10. Rother, M. & Shook, J. (2003).Learning to See: Value Stream Mapping to Add Value and Eliminate Muda.  Lean Enterprise Institute.

  11. Shook, J. & Marchwinski, C. (2014). Lean Lexicon: A Graphical Glossary for Lean Thinkers. Lean Enterprise Institute.

  12. Spear, S. J., Decoding the DNA of the Toyota Production System. Harvard Business Review Sept - Oct 1999.

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